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Astra

Collective IQ®

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About Almaden

Technology Unleashes Employee Productivity and Satisfaction.

Almaden is a Digital Experience Management company, headquartered in Silicon Valley, with offices in Brazil and the UK, which leverages AI and deep systems knowledge, correlated with user insights, to ensure maximum user productivity and job satisfaction.

Company leaders buy tech expecting great work from employees, yet those same employees are often hindered by products functioning less than optimally. Whether working in the office or remotely, employees can benefit from timely, intelligent assistance that proactively advises of issues and how to resolve them and is capable of smart corrective actions when appropriate. Integrated with IT asset and change management systems, Almaden solutions enable Operations teams to effectively perform their roles while ensuring security and privacy compliance.

About Almaden Collective IQ®

Collective IQ® continuously enhances the digital experience of end users to increase satisfaction, productivity, and results.

CIQ® takes advantage of deep knowledge and machine learning with data obtained from integration with third-party applications for productivity, collaboration, IT Service Management and more.

The CIQ® product complements IT’s portfolio of application, change management, and ticketing solutions to improve the caliber of its support while empowering users to help themselves.

It is a solution to enhance remote and on-premise worker satisfaction for the delivery of timely business results.

User Profile
User Profile

Overview User Profile Profiles are individualized for each user. The profile is selected by clicking

Experience
Experience

Experience: Overview of user experience. The Experience Panel provides a high-level view of user satisfaction.

Devices Score
Devices Score

Devices Score Devices Score Dashboards The Device Score Dashboards look at company devices to advise

Collaboration
Collaboration

Collaboration Dashboard The Collaboration Panels examine collaboration applications that provide underlying quality data. A good

Business applications
Business applications

Business Applications Dashboard The Business Applications Panel highlights the performance and availability of applications, along

User sentiment
User sentiment

User Sentiment Dashboard The User Sentiment Panel shows user perceptions based on machine score analysis

IT Green Dashboard
IT Green Dashboard

IT Green Dashboard The Green IT Panel indicates energy consumption and computer shutdowns, with details

Admin Settings
Admin Settings

Overview Admin Settings Administrative settings are used by IT administrators who have been granted access

Alma Analysis
Alma Analysis

About Alma® Analysis Alma Analysis makes use of Generative AI to spot patterns in various

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