CIQ DEX – Overview
Collective IQ® DEX
What is DEX and Why It Matters
The concept of Digital Employee Experience (DEX) is increasingly present in modern organizations.
DEX represents how employees perceive, interact with, and feel about the technologies they use daily — devices, applications, networks, and systems.
It is not enough for technology to function technically. It must work well for the employee, without frustration, slowness, or interruptions, enabling productivity, engagement, and satisfaction.
Ignoring this human aspect can result in:
- Reduced productivity
- Increased support tickets
- Dissatisfaction and even employee turnover
The Role of Collective IQ® DEX
Collective IQ® DEX (CIQ DEX) is a platform that combines performance monitoring, intelligent IT asset analysis, and employee perception, enabling IT teams to:
- Identify performance issues in real time – such as slow boot times, application crashes, network failures, and hardware bottlenecks.
- Anticipate incidents – using artificial intelligence to predict failures or performance drops before they impact the user.
- Understand the actual employee experience – through sentiment surveys, usage metrics, and contextual analysis.
- Correlate technical metrics with experience impact – going beyond numbers to see what truly affects productivity.
Key Features
- Proactive device visibility (Windows, macOS, Linux).
- Collection of hardware and software metrics (CPU, memory, disk, network, errors, application failures).
- Satisfaction and engagement surveys directly with employees.
- Predictive analysis and technical recommendations powered by Artificial Intelligence.
- Export of reports in PDF or email delivery to managers and technical teams.
Artificial Intelligence Applied to DEX
CIQ DEX is powered by different AI modules that enhance its analytical capabilities:
- AlmaAnalysis™ – Evaluates device health, identifies bottlenecks, and generates technical recommendations (including cost-benefit of upgrade vs. replacement).
- AlmaKnowledge™ – Indexes organizational documents and URLs, creating a corporate knowledge base to enrich recommendations.
- AlmaPredict™ – Projects future usage scenarios, highlighting consumption trends and potential failures before they occur.
- Issues to Focus on Today™ – Highlights the main problems to be addressed each day, based on the last 24 hours of collected metrics.
Strategic Benefits
By adopting Collective IQ® DEX, organizations gain:
- Higher productivity – more stable and faster devices for end users.
- Cost reduction – smarter decisions on equipment upgrades or replacements.
- Proactive IT – less reliance on reactive support tickets and more prevention.
- Talent retention – employees satisfied with their digital experience tend to be more engaged and stay longer in the company.
- Unified view of assets and experience – technical management and human perception in a single platform.
