Automatos Remote Control

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Remote Control is an optional add-on product that provides support access to remote systems.

Remote control can be used in several different ways these include:

  • Ad-hoc support, where the end user system doesn’t have a preinstalled Agent
  • Agent based support. Typically with Agent based support this can be used in one of 2 different methods
    • Unattended support. This is normally used for Server systems where the IT user can login to a remote system without an end user being present.
    • Attended support. Used for workstation systems where the end user has to be present to permit IT to access their computer
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Automatos Remote Control

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