Two-Factor Authentication

🔐 Two-Factor Authentication

Ensure greater security when accessing your systems

The Two-Factor Authentication (2FA) module adds an extra layer of protection to the WAN task execution process by requiring not only the traditional password, but also a second verification factor — such as a code sent via an app or email.

This feature is essential to prevent unauthorized access, even if the primary credentials have been compromised. By enabling two-factor authentication, you strengthen your infrastructure’s security and protect sensitive data from breaches.

With Two-Factor Authentication, your IT team ensures that only properly verified users have access to the organization’s critical resources, increasing trust and compliance with security best practices.

In the “Two-Factor Authentication” module, you will find an overview of how the additional verification works and the available configuration options.

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Two-Factor Authentication in WAN Distribution – Mandatory

• When attempting to create, edit, or execute WAN package distribution, two-factor authentication activation will be required, becoming mandatory for these actions.
• Note: These actions cannot be performed without two-factor authentication.

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Enabling Two-Factor Authentication

• By clicking “Enable,” your session in CIQ ITAM will be logged out. Please log in again to continue enabling two-factor authentication.

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Authenticator App

• When you log in again to the CIQ ITAM portal, the screen to configure two-factor authentication will appear.
• You will need to install an authenticator app on your smartphone. Here are some available options (Search in your smartphone’s app store.):
  FreeOTP;
Google Authenticator;
Microsoft Authenticator:
• After installing the app, scan the QR code to complete the setup and obtain the verification code.

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Entering the verification code

• Enter the verification code in field 1, “One-time code.”
• Enter the device name in field 2, “Device Name.” This field can be filled in as you wish, for example: SmartphoneWork.
• Click “Submit”

• Done! You can now proceed with two-factor authentication.

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Login after configuring two-factor authentication

Open your authenticator app and enter the authentication code.

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Unable to Scan QrCode – Enter key manually

• Use the “Unable to Scan” option if you are unable to scan the QR code for any reason.

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• Look for the option that allows you to enter the key manually.
• Enter the key from field 1 and proceed.
• It should complete the setup and allow you to generate a verification code.

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Recovering Access to Two-Factor Authentication

If you no longer have access to the smartphone used to generate verification codes, contact your account’s primary administrator or the Almaden Support Team for guidance on recovering access and setting up a new device.

You can request assistance through the following channels:

• Support Portal: https://support.almaden.ai/
• Email: suporte@almaden.ai

Email Template for Support Requests

Use the template below to request assistance:

Subject: Two-Factor Authentication (2FA) Access Recovery

Dear Support Team,

I no longer have access to the smartphone used for two-factor authentication (2FA) and need assistance recovering access to my Collective IQ ITAM account and setting up a new device.

Could you please provide instructions on how to recover access to my account?

Account Information:

• User Name: [Your name]
• Account/Company: [Account or company name]
• Login Email: [Your corporate email address]

Thank you for your assistance. I look forward to your instructions.

Best regards,
[Your name]