CIQ ITAM – Overview

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Discover the Full Potential of CIQ ITAM

CIQ ITAM is a complete, integrated platform designed to empower your IT management with precision, control, and agility. It goes far beyond simple inventory — offering you a unified solution to track, control, and optimize every aspect of your IT assets.

Start with Hardware Inventory, which captures essential details such as hostname, processor type, and memory capacity, providing a reliable foundation for asset management. Complement this with Software Inventory, where you not only track installed applications but also manage approvals and monitor critical software flagged with “Red Alert” status to prevent security risks.

For greater flexibility, Custom Data and Associate Forms allow you to extend asset details with personalized information tailored to your organization’s needs. With SNMP integration, real-time network device data becomes instantly available, enabling proactive monitoring and better troubleshooting.

Gain comprehensive insight through Custom Reports, covering hardware, software, software metering, and batch reports — all designed to give you meaningful analytics and support data-driven decisions.

Manage the full Lifecycle of your devices and contracts, ensuring compliance and maximizing asset utilization, while tools like Geolocation help you track physical device locations, set operational perimeters, and handle exceptions for greater security.

Simplify Remote Management by distributing and uninstalling software over LAN or WAN, even across remote networks, ensuring your endpoints stay updated without manual intervention.

Stay compliant with robust License Management, including license registration and integration with Microsoft 365 licensing, keeping your software usage transparent and cost-effective.

Optimize your infrastructure with detailed Performance and Capacity reports for desktops and servers, tracking metrics that help you plan upgrades and improve efficiency. Use Power Management features to reduce energy consumption and contribute to sustainable IT practices.

Secure your environment with Permission Management that controls user access precisely, and leverage integration with Microsoft Azure AD for seamless and secure authentication.

Finally, automate and extend CIQ ITAM’s capabilities using the Public API, enabling you to connect with other systems and streamline your IT workflows.

With CIQ ITAM, you have a powerful, all-in-one platform that transforms asset management into a strategic advantage — helping you stay informed, proactive, and in full control of your IT ecosystem.

Below is a detailed overview of what you can achieve with CIQ ITAM:

Inventory

Hardware Inventory: Detailed list of managed physical devices.
Machine Profile: Displays technical specifications for each device.
Software Inventory: Shows programs installed on each machine.
- Software List: Complete list of detected software.
- Software Approval: Allows approving or rejecting software in the environment.
- Red Alert Software: Indicates potentially dangerous or non-compliant programs.
Custom Data: Customizable fields to associate additional data with assets.
- Association Form: Interface to link custom data to equipment.
SNMP (Simple Network Management Protocol):
- Network Devices: Allows adding and monitoring SNMP-connected devices.
- Related Interfaces: Additional information about SNMP connections.

Reports

Hardware / Monitor / Software: General reports on inventory, usage, and device status.
Software Metering: Tracks software usage frequency.
Shared Folders: Details folders exposed on the network.
Batch Reports: Download consolidated reports.
Consolidated Inventory: Integrated view of assets by computing resource.
Changes: History of detected modifications on devices.
Machine Downtime: Devices not communicating with CIQ ITAM cloud.
Devices Without Agent: List of detected machines without the agent installed.
Attachment Manager: Upload and manage files linked to assets or contracts.

Geolocation

Location History: Shows equipment geolocation detected by the agent.
Set Perimeter: Defines acceptable geographic zones.
Perimeter Exception: Allows usage outside the authorized perimeter.

Lifecycle

Manage Substatuses / Models: Defines device states and categories.
Register Contract / Link Device: Manage and link contracts to assets.
Manage Device Lifecycle: Tracks each stage, from acquisition to disposal.
Contract / Company Management: Records and monitors signed contracts and involved companies.
Device Status Report: Overview of the current status of managed devices.

Remote Management

LAN Software Distribution: Sends software packages, commands, or files to devices.
Remote Software Uninstallation: Allows remote removal of applications.

WAN Distribution

WAN Distribution Tasks: Manages remote WAN distribution tasks.
WAN App Store: Software repository for remote installation.

Licensing

License Registration: Stores license keys and contracts.
Custom Forms: Structure for adapting forms to company processes.
SKU Management: Controls product units and their attributes.
Contract Creation and Management: Related to licensing.
Microsoft Office 365 Licensing: Controls Microsoft package licenses.
License Balance: Report on available and allocated licenses.

Performance and Capacity

Desktops / Servers: Performance and capacity information for devices.
Consolidated Reports: Aggregated views on performance and usage.
Individual Reports: Machine-specific details.
Power Management: Tracks consumption and energy-saving practices.

Integrations

Public APIs: Available integrations for developers.
Microsoft 365 and Azure AD: Identity authentication and management via Microsoft.
Distribution API: Interface for integration with external systems.

Administrative Settings

Account / Department Management: User and department registration and management.
Mobile Devices: Portable device management.
Permissions: Access control by user or group.

Agent Download

How to Download Agents and Plugins: Guides and links for installing system components.

With CIQ ITAM, you have the complete solution to optimize the management of your IT assets, improve performance, reduce costs, and gain greater control over your technology environment.