Two-Factor Authentication

🔐 Two-Factor Authentication

Ensure greater security when accessing your systems

The Two-Factor Authentication (2FA) module adds an extra layer of protection to the WAN task execution process by requiring not only the traditional password, but also a second verification factor — such as a code sent via an app or email.

This feature is essential to prevent unauthorized access, even if the primary credentials have been compromised. By enabling two-factor authentication, you strengthen your infrastructure’s security and protect sensitive data from breaches.

With Two-Factor Authentication, your IT team ensures that only properly verified users have access to the organization’s critical resources, increasing trust and compliance with security best practices.

In the “Two-Factor Authentication” module, you will find an overview of how the additional verification works and the available configuration options.

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Two-Factor Authentication in WAN Distribution – Mandatory

• When attempting to create, edit, or execute WAN package distribution, two-factor authentication activation will be required, becoming mandatory for these actions.
• Note: These actions cannot be performed without two-factor authentication.

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Enabling Two-Factor Authentication

• By clicking “Enable,” your session in CIQ ITAM will be logged out. Please log in again to continue enabling two-factor authentication.

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Authenticator App

• When you log in again to the CIQ ITAM portal, the screen to configure two-factor authentication will appear.
• You will need to install an authenticator app on your smartphone. Here are some available options (Search in your smartphone’s app store.):
  FreeOTP;
Google Authenticator;
Microsoft Authenticator:
• After installing the app, scan the QR code to complete the setup and obtain the verification code.

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Entering the verification code

• Enter the verification code in field 1, “One-time code.”
• Enter the device name in field 2, “Device Name.” This field can be filled in as you wish, for example: SmartphoneWork.
• Click “Submit”

• Done! You can now proceed with two-factor authentication.

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Login after configuring two-factor authentication

Open your authenticator app and enter the authentication code.

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Unable to Scan QrCode – Enter key manually

• Use the “Unable to Scan” option if you are unable to scan the QR code for any reason.

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• Look for the option that allows you to enter the key manually.
• Enter the key from field 1 and proceed.
• It should complete the setup and allow you to generate a verification code.

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I no longer have access to my smartphone

If, for any reason, you no longer have access to your smartphone and need to disable two-factor authentication to set it up again:

1. Contact the main account administrator
2. Open a support case with our team at: https://support.almaden.ai/
3. Send an email to suporte@almaden.ai