FAQ

This FAQ was created to address the most common questions our clients and partners may have about our solutions, services, and practices. The goal is to provide clear and straightforward answers, ensuring transparency, building trust, and helping organizations better understand how we operate and deliver value.

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Scope of Data Collection

• Is there any capture of screen content, keystrokes, emails, files, or internal communications?
  A: No. None of the mentioned types of data are collected.

Storage and Retention

• Where are the collected data stored (on-premises, cloud, datacenter location)?
  A: Data is stored in the AWS Public Cloud (Ashburn – Virginia).
  https://docs.almaden.app/docs/other-documents/questions-and-answers/international-data-transfer/

• For how long are these data retained?
  A: Data is retained for the duration of the contract or while the device records remain in the database (unless deleted by the administrator).

• Are there secure disposal mechanisms after the retention period?
  A: Yes. No data is retained after the contract ends or once the device records are deleted from the portal.

Purpose and Use

• For what specific purposes are the data used?
  A: Data is used exclusively for technology asset management by the contracting organization.

• Is there any sharing with third parties, partners, or Almaden itself?
  A: No. Data is not shared with any third parties, partners, or Almaden.

Security and Access Control

• What security controls are applied to protect the collected data (encryption, access control, audit logs)?
  A: Access management is handled by the Partner through the administrative portal.
  All data collection, transmission, and audit logs are encrypted.

• Who has access to this information and under what criteria?
  A: Access is restricted to Tenant account administrators, based on access control and audit log policies.

Transparency and Governance

• Is it possible to provide detailed technical or functional documentation regarding the collected data?
  https://docs.almaden.app/docs/other-documents/architecture-and-resources/

• Is there an option to parameterize or limit the collection according to our internal guidelines?
  A: Yes. Adjustments can be made following an analysis of the organization’s internal guidelines.