Relay – [E] (SenderSsl) Could not establish SSL connection: errno 0 – No error

Introduction

This error (Could not establish SSL connection: errno 0 – No error) occurs when the Relay service is unable to transmit device data to the CIQ ITAM cloud due to a firewall blockage in the environment.
Open the Control Center and check the Relay logs for the error message:
"C:\Program Files (x86)\Automatos\Desktop Agent\adacontrol.exe"

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Explanation

Corporate environments are highly controlled, and application communications that transmit data to external servers require address and port allowances for that traffic to occur.

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Tests

Testing Communication Using Telnet on Windows

Prerequisites

1. The Telnet feature must be enabled on Windows. To do this:
   • Open Control Panel > Programs and Features > Turn Windows features on or off.
   • Check the Telnet Client option and click OK.

How to Test Communication

1. Open Command Prompt (CMD) as Administrator.
2. Type the following command to test communication with the first server: cmdCopyEdittelnet lad1-receiver.almaden.app 443
3. To test the second server, type: cmdCopyEdittelnet lad2-receiver.almaden.app 443

Expected Result on a Successful Connection

If the connection is successful, the screen will remain blank with the cursor blinking at the top left corner, as shown in the image below:

Example of a successful connection:

This indicates that port 443 is open, and the server is accepting connections.

Connection Failure Result

If the connection fails, you will see a message like this:

Connecting to lad1-receiver.almaden.app...Could not open connection to the host, on port 443: Connection failed

Notes

Telnet does not show a success message, just a blank screen.

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Fix

To identify which server your account is hosted on, access the CIQ ITAM Portal and check the server displayed in the upper right corner.
Request internal authorization for the address and port used by our application:

Permissions for agent communication in LAD1

Address: lad1-receiver.almaden.app
Port: 443

For plugin permissions and remote distribution in LAD1, see the full documentation.

Permissions for agent communication in LAD2

Address: lad2-receiver.almaden.app
Port: 443

For plugin permissions and remote distribution in LAD2, see the full documentation.

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Log Files

If the issue persists after allowing communication with our addresses, attach the log files indicated in the documentation from the links below:

Microsoft Windows
Linux
MacOS

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If you still need support after following all the instructions, collect the logs and open a case at https://support.almaden.ai/ with evidence of the reported issue.