Relay – [X] (ASenderRelay) RelayClient – Error connecting: errno 10061

Introduction

The error “(ASenderRelay) RelayClient – Error connecting: errno 10061” occurs in the relay service, indicating a communication failure from the host for sending data to the Relay. This happens when the agent (ADA or ASA) cannot communicate because it is on a network without communication to the network where the Relay belongs, so the machine’s record will not be created in the SmartCenter. Open the Control Center according to the installed agent:

Desktop Agent: “C:\Program Files (x86)\Automatos\Desktop Agent\adacontrol.exe” — Agent> Logfile
Server Agent: “C:\Program Files (x86)\Automatos\Automatos Server Agent\asacontrol.exe” — Agent> Logfile

Explanation

The error “Error connecting: errno 10061” occurs when your application tries to establish a connection with a service or server, but the connection is refused. This error is usually related to the TCP protocol and indicates that the remote side did not accept the connection attempt.

Possible causes of the error:

Service or server is not running: The service (AutomatosRelay) on the Relay (IP_Relay and port 1999) specified is not running or available to accept connections.

Incorrect network configuration: Problems with routing from the source host to the Relay or IP configuration issues may prevent the client from connecting to the server.

Incorrect IP address: The IP configured on the Host towards the Relay does not match the Relay server IP in “Configuration > Agent > Relay”.

Run Control Center
Desktop Agent: “C:\Program Files (x86)\Automatos\Desktop Agent\adacontrol.exe” — Configuration> Agent> Relay
Server Agent: “C:\Program Files (x86)\Automatos\Automatos Server Agent\asacontrol.exe” — Configuration> Agent> Relay

Tests

Test connectivity from the Host to the Relay

Use tools like telnet in CMD to test if the port is accessible. telnet ip_relay 1999 NOTE: On Windows, you may need to enable the Telnet service by running the command in the Prompt:
dism /online /Enable-Feature /FeatureName:TelnetClient

Fix

Request network releases so the Host that is experiencing issues can communicate with the IP and port of the Relay.

If you still need support after performing all the instructions, collect the logs and register a case at “https://support.almaden.ai/” with the evidence of the reported issue.