Relay – [E] (SenderSsl) [0219B2C8] Could not connect to peer: Host not found

Introduction

This error (Could not connect to peer: Host not found) occurs when the address of our production environment has been incorrectly configured to a non-existent address. It is responsible for transmitting the collected data from each device through the Relay.

Explanation

Currently, we only have the production environments LAD1 and LAD2, which are automatically applied when the agent is downloaded using your account on SmartCenter.
Address “lad1-receiver.almaden.app” for the LAD1 production environment and “lad2-receiver.almaden.app” for the LAD2 production environment.
Note: Do not change it to another address; always keep the one displayed in SmartCenter after logging in.

Tests

To verify if the address is correct, access:
Desktop Agent: “C:\Program Files (x86)\Automatos\Desktop Agent\adacontrol.exe“
Server Agent: “C:\Program Files (x86)\Automatos\Automatos Server Agent\asacontrol.exe“
Click on “Relay” and “Log file”, in the “Server” field, it will display the address it is trying to communicate with.

Fix

Desktop Agent: “C:\Program Files (x86)\Automatos\Desktop Agent\adacontrol.exe“
Server Agent: “C:\Program Files (x86)\Automatos\Automatos Server Agent\asacontrol.exe“
Click on “Configuration > Relay > Protocols” and correct the address in the “Name or IP” field.

By default, communication is SSL (Secure Socket Layer), and the port is 443.

If you still need support after following all the instructions, collect the logs and open a case at https://support.almaden.ai/ with evidence of the reported issue.