AlmaIQ

AlmaIQ is an intelligent virtual concierge designed to live where employees already work: inside Microsoft Teams.
It is an artificial intelligence layer built on top of the Collective IQ® DEX (Digital Employee Experience) data platform, allowing employees and IT teams to talk directly to environment data using natural language.

Through a simple chat conversation, AlmaIQ can:

• Understand questions about the hardware of the device (performance, capacity, health, bottlenecks)
• Check installed software and versions
• Provide insights about business applications (status, usage, incidents, dependencies)
• Analyze aspects of collaboration (usage and quality of tools such as Microsoft Teams)
• Present and explain DEX scores (digital employee experience indicators and trends)

Beyond raw data, AlmaIQ combines:

• Device and experience data from Collective IQ DEX®
• Organizational knowledge from AlmaKnowledge, where IT teams can add articles, procedures, documents, and URLs

AlmaIQ has a clear focus on operational and contextual support:
helping employees understand their devices, applications, and processes, and guiding them toward the best way to solve problems or use other tools when appropriate.
It can enhance simpler answers with extra details, perform translations, and answer in the requester’s language, always grounded in the organization’s data and knowledge.

An Azure AD administrator must integrate AlmaIQ into the organization’s tenant.

Collective IQ DEX> Administrative Settings> Integrations> AlmaAI®

1. Access your azure account

Collective IQ® DEX needs some basic info from Azure in order to integrate Alma.

2. Register an application

• Choose a name for your application. (EX: AlmaIQ)
• In the field Support Account Types, select the third option.

Paste the redirect URL we provided below in your Azure account:

LAD1:
https://lad1-ciq.almaden.app/integration

LAD2:
https://lad2-ciq.almaden.app/integration

3. Configure the permissions

4. Complete the fields below

To complete integration, please add information from your Azure account.

1. In Microsoft Teams, add a new app.

Microsoft Teams> + Apps

2. Search “AlmaIQ”

Search for “AlmaIQ” and add the app.

3. Start a chat with AlmaIQ

AlmaIQ will be listed as a contact; start interacting with it!

Technical knowledge in the hands of employees

On top of Collective IQ® DEX, AlmaIQ can be enhanced with AlmaKnowledge, the organization’s knowledge management platform.

In AlmaKnowledge, you can:

• Add text-based knowledge (articles, procedures, FAQs, internal manuals)
• Upload files (PDFs, technical documents, guides, presentations)
• Register URLs (internal wikis, knowledge bases, support pages)

AlmaIQ then starts to:

• Query real device information (via Collective IQ® DEX)
• Cross-check it with the AlmaKnowledge base
• Deliver richer answers, such as:
  • Step-by-step troubleshooting
  • IT-recommended procedures
  • Company policies
  • Best-practice guidelines

The result: the employee receives an answer that understands the technical context of their device and follows the organization’s official support standards.

Access to AlmaIQ is designed to protect data while keeping the experience simple for the employee.

• The employee must be registered as an Employee in Collective IQ® DEX, with a device associated to their user.
• If the company uses the Teams Data Collector integration, this association does not need to be done manually:
  • When the employee sends a message to AlmaIQ in Microsoft Teams,
    the system automatically identifies the device linked to that user.

This ensures each employee only sees information related to their own device, following the organization’s security and privacy rules.