Installation – Secure Remote Access (SRA)

Estimated reading: 3 minutes

A remote access application that enables connections to computers running Windows, Linux, and Mac OS. The main features include:

Direct connection using a password: Allows the user to quickly connect to the remote device by entering a password.
Sending invitations via email: The user can send an access invitation to the recipient, which includes instructions to allow the connection.
Sending invitations via link: Alternatively, the user can generate a unique link to facilitate remote access to the device, ensuring convenience and security.

Remote Control Server sends a ping packet to the ISL Conference Proxy server to maintain online status every 30 seconds. There used to be additional packets sent every 5 seconds which were not required. This additional packet sending was removed, and packets are now appended to ping packets, which results in less network traffic.
The ping packet to the server is 131 bytes every 30 seconds to the server, and the server will respond to each ping with the same packet.

The remote connection agent “Automatos Remote Control Server” is not available for download as it is a separate module that requires a subscription.
If you want to integrate it with “CIQ ITAM” or “CIQ DEX,” please consult our sales team for a request.

If you already have a subscription, contact our support team by opening a case at https:support.almaden.ai

Installation

If you already have the executable, run it as an administrator to install (The installation occurs silently after running as administrator.)
Note: Installation and remote connection require internet access.

After installation, an icon will appear in the systray indicating that it is functioning correctly.

SRA exe 2 Installation - Secure Remote Access (SRA)

For configurations, go to Configuration – Automatos Remote Control Server.

Log Files

You can collect log files to forward to the support team in case of problems

Windows
Dir: C:Program Files (x86)AutomatosAutomatos Remote Control Server
Files: “aon_service.out” , “aon_monitor.out” and “”aon_gui.out”

MacOS
Dir: /Library/Application Support/ISLAlwaysOn
Files: “aon_service.out” , “aon_monitor.out” and “”aon_gui.out”

Linux
Dir: : /opt/ISLOnline/ISLAlwaysOn
Files: “aon_service.out” , “aon_monitor.out” and “”aon_gui.out”

Uninstall

This topic will go through the procedure of removing all traces.

Windows

There are two ways to uninstall the “Automatos Remote Control Server.”

1. Uninstall the application (Control Panel -> Programs and Features -> uninstall -> Automatos Remote Control Server).

2. Navigate to “C:\Program Files(x86)\Automatos\Automatos Remote Control Server” and Delete the folder.
Press Win + R (run) and run “regedit” and delete the registry folders:
HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/ISL Online HKEY_CURRENT_USER/Software/ISL Online

The computer now has all traces removed.

MacOS

Remove the granted user connection. Open the settings and remove all users under the ‘Remote Users’ section. You can also open up the web interface and delete the computer from all user groups.
Run Uninstall (in Applications).
Remove folders with coomand:
sudo rm -rf ~/.islonline/ISL+AlwaysOn
sudo rm -rf ~/.islonline/Cache/ISL AlwaysOn
sudo rm -rf /etc/islonline/ISL+AlwaysOn/

Linux

Remove the granted users connection by opening the settings and removing all users under the ‘Remote Users’ section. You can also open up the web interface and delete the computer from all user groups.
Uninstall from the terminal with the following command.

sudo /opt/ISLOnline/ISLAlwaysOn/uninstall.pl
sudo rm -rf /opt/ISLOnline/ISLAlwaysOn/
sudo rm -rf /etc/islonline/ISL+AlwaysOn/