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Configuration – Automatos Remote Control Viewer

Estimated reading: 3 minutes

Automatos Remote Control Viewer” is designed to connect and provide remote access to clients, whether they have the “Automatos Remote Control Server” installed or not.
Remote connection can be established using a generated code or a link to be sent via email.

Download

Download Automatos Remote Control Viewer Here

Installation

Run “Automatos Remote Control Viewer.exe” as Administrator and select one of the options below.

Install – Install on your computer
Run Once – It will run without installing the application.

arcvinstall 1 Configuration - Automatos Remote Control Viewer

Login

Login can be done using the main account for access to the SmartCenter or by using a SubAccount that has remote connection permission granted via SmartCenter.
Please check the remote access permission in the documentation here.

arcvinstall1 Configuration - Automatos Remote Control Viewer

Sessions Management

Start New Session – Ask the client to join the session using the code or send the remote connection link.

arcvinstall2 Configuration - Automatos Remote Control Viewerarcvinstall3 Configuration - Automatos Remote Control Viewer

Sessions – Remote access using a code

Provide the code to the client and ask them to enter the code in the link below:
https://remote.automatos.com/users/main/join.html

arcvinstall4 Configuration - Automatos Remote Control Viewer

After the client enters the code and clicks ‘join,’ the download will start.

arcvinstall5 Configuration - Automatos Remote Control Viewer
After the client executes “Automatos Remote Control Cliente xxxxxxx.exe”, the remote connection will initiate.”


Sessions – Remote access using a link via email

Click ‘Invite’ to view the email sending form, or send the link https://remote.automatos.com/join/________” via chat or other communication channels so the requester can grant remote access.

arcvinstall6 Configuration - Automatos Remote Control Viewer
arcvinstall7 Configuration - Automatos Remote Control Viewer
arcvinstall5 Configuration - Automatos Remote Control Viewer

After the client accesses the link, the remote access client will be downloaded. After executing it, the remote connection will initiate.


Session – Options

There are some settings available for the remote connection:

View Remote Desktop – Connect and view your client’s remote desktop
Share My Screen – Share your remote desktop with your client
Chat – Open a single chat session with your client
Enable keyboard and and mouse control – Enable remote control with keyboard and mouse interaction
Stream in best Quality – Use the best video quality supported by the client/connection

Screenshot 1 Configuration - Automatos Remote Control Viewer


Computer Management

Computers – Allows remote connection to computers that have the ‘Automatos Remote Control Server’ installed, enabling management and a connection in intrusive mode (without requesting the user’s connection permission) or requesting user permission.

Computers – Search

Search by domain or hostname; it will return either exact matches or all results containing part of the search term.

SRA viewer 1 Configuration - Automatos Remote Control Viewer

Computers – Creating Groups

We recommend always using the tenant account to create, modify, and delete groups, as well as to manage all user permissions for remote access.
After the group is created, it will be available for moving and adding new computers to it.

aSRA viewer 2 1 Configuration - Automatos Remote Control ViewerSRA viewer 3 Configuration - Automatos Remote Control Viewer

Computers – Move to Group

Move the computers to the groups.

SRA viewer 4 Configuration - Automatos Remote Control Viewer

Computers – Share

When sharing a computer, users will only be able to connect and control the computer. They will NOT be allowed to edit, delete or share the computer. To manage permissions for a computer, we recommend moving it to a computer group and sharing the group with users. Permissions can then be set for the users that are within that group.

SRA viewer 6 Configuration - Automatos Remote Control Viewer

Computers – Change Owner

When changing the owner, they will have full management of this computer: moving, modifying, deleting, granting access, and assigning user permissions.

SRA viewer 8 Configuration - Automatos Remote Control Viewer
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