Collaboration Calculation Structure

This category evaluates the quality of communication and collaboration specifically through Microsoft Teams. These metrics are collected only when Teams integration is enabled in CIQ DEX.

Microsoft Teams

Key metrics include:

• Audio Quality – Measures clarity, latency, jitter, and packet loss during voice calls to ensure smooth communication.
• Video Quality – Assesses resolution, frame rate, and stability of video calls.
• VBSS Quality (Video-Based Screen Sharing) – Evaluates performance of screen sharing sessions, including responsiveness and visual clarity.
• Quality of Experience (QoE) – Overall perception of collaboration session quality from the user’s perspective.
• Call Quality – Aggregated score combining audio, video, and network performance to determine the effectiveness of meetings.

A high score indicates that employees can communicate and collaborate efficiently without technical interruptions, improving productivity and engagement in remote or hybrid environments.