AskAlma™

AskAlma™ is an advanced AI-driven resource integrated into the CIQ DEX platform, designed to provide analytical insights through natural language interaction.
By leveraging the comprehensive telemetry data collected by CIQ DEX — including hardware, software, operating system performance, and WMI error reports — AskAlma™ delivers contextual and data-based responses to technical and business questions.

This feature empowers IT teams and decision-makers to interact directly with the CIQ DEX knowledge base, simplifying complex analyses and improving visibility into device health, application performance, and overall digital experience.

AskAlma™ enables users to create predefined questions or formulate new queries dynamically, interacting with CIQ DEX data across three primary categories:

1. Devices – Provides analytical insights related to device performance, hardware health, operating system stability, and user experience.
   Examples: identifying slow devices, detecting degraded storage performance, or analyzing CPU usage patterns.
2. Collaboration – Focused on collaboration applications, such as Microsoft Teams, this category analyzes usage quality, call reliability, network latency, and sentiment metrics to identify and prevent performance degradation in real time.
3. Business Applications – Delivers visibility into the behavior and performance of business-critical applications installed on devices, enabling impact analysis on productivity and application reliability.

AskAlma™ represents a key step toward a data-intelligent IT ecosystem, where questions are answered through the direct correlation of device, software, and user experience information — all within the CIQ DEX environment.

• Select the “Devices” category.
• Choose the question you created in AskAlma™ and click “Next.”

• Select up to 12 devices, then click “Ask Now.”

• Once the analysis is complete, the results will be displayed. Review the insights and apply the suggested actions to perform preventive maintenance proactively.

• Select the “Collaboration” category.
• Choose the question you created in AskAlma and click “Next.”

• Select up to 12 devices, then click “Ask Now.”Select up to 12 devices, then click “Ask Now.”

• When no frustrating experiences are detected on the selected devices, the following message will be displayed:

• Select the “Business Applications” category.
• Choose the question you created in AskAlma and click “Next.”

• Select up to 12 devices, then click “Ask Now.”

• Devices that may experience issues when using the selected software will be listed, along with the problems identified and suggestions for correction and optimization.

To create a new question, define the following parameters:

DEVICES

• Category: Devices, Collaboration, or Business Applications
• Template: Choose a template for the question
• Experience: Frustrating, Average, or Good
• Operating System: Select the operating system
• Click CREATE!

COLLABORATION

• Category: Devices, Collaboration, or Business Applications
• Template: Choose a template for the question
• Experience: Frustrating, Average, or Good
• Application: Select the collaboration app
• Click CREATE!

BUSINESS APPLICATIONS

• Category: Devices, Collaboration, or Business Applications
• Experience: Frustrating, Average, or Good
• Application: Select the business application
• Click CREATE!

The questions you create will now be available for selection in AskAlma™

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In Settings, you can create, edit, or delete the questions created for AskAlma™

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