AlmaAnalysis™

The AlmaAnalysis feature within the CIQ DEX platform is designed to identify, quantify, and understand the technical factors that impact end-user experience on corporate devices.
It performs continuous telemetry data collection, including CPU, memory, disk, network usage, and application stability, enabling a detailed analysis of operational performance and user experience.

Through its analytics engine, AlmaAnalysis correlates multiple performance indicators to identify anomalies, bottlenecks, and degradation trends, such as:

• Recurring spikes in CPU or memory usage;
• Slow operating system startup times;
• Frequent application crashes;
• Performance drops related to network connectivity.

These analyses allow IT teams to adopt a predictive and preventive approach, acting before performance issues affect end-user productivity.
The outcome is continuous improvement in device stability, efficiency, and reliability, based on objective technical data.

In practice, AlmaAnalysis transforms raw telemetry data into Digital Experience (DEX) scores, supporting evidence-based decision-making.

It operates across two main axes:

1. Discover what is affecting device experience and how to correct it
2. Evaluating the cost-benefit of technology decisions, recommending when to upgrade hardware components or replace the device.

The solution combines predictive analytics with a customizable knowledge base, enabling accurate, technical, and context-aware recommendations for each organization.

This feature provides a clear understanding of the factors that impact end-user productivity on corporate devices. It analyzes key performance indicators such as CPU, memory, disk usage, and application stability to pinpoint issues that may reduce efficiency or cause frustration.

By identifying the root causes of performance bottlenecks and operational challenges, it guides users with actionable recommendations, helping to improve device reliability and optimize the overall digital experience.

It enables organizations to act proactively, ensuring devices run smoothly and support employee productivity.

In this stage, Alma Analysis™ deeply analyzes the factors that impact digital user experience and device performance.

• Device Name
• User (when integrated with Microsoft Teams)
• Device Age
• Operating System
• Health Score (calculated based on hardware, corporate applications, and communication apps)
• Select a maximum of 12 devices that you want analyzed.

View recommendations to be applied by the responsible team to correct Operating System, disk and RAM problems.

Beyond monitoring user experience, AlmaAnalysis provides technical insights for evaluating the cost-benefit of technology investments.
Based on performance metrics and device lifecycle data, the feature indicates when a component upgrade (e.g., SSD, memory, or CPU) is advisable, or when full device replacement is a more effective solution.

Considered parameters include:

• Historical device performance and comparison across the fleet;
• Estimated cost of upgrade versus replacement;
• Level of depreciation and remaining useful life of the device.

These analyses enable organizations to implement data-driven refresh strategies, eliminating arbitrary hardware replacement cycles.
As a result, technology investments are efficiently allocated, maximizing financial and operational return while supporting sustainable asset management practices.

Alma Analysis™ evaluates the financial viability of either upgrading components or replacing the device with a new model.

The analysis includes:

• Detailed diagnostics of hardware usage (CPU, memory, disk).
• Projected extended lifespan in case of upgrades.
• Estimated average market costs for parts and devices.
• Comparative calculation of Upgrade vs. New Device.
• Note: Select a maximum of 12 devices that you want analyzed.

You can export data from the device or from all devices.

It is possible to add knowledge to AlmaKnowledge. Indexed documents and links can be used to support AlmaAnalysis responses.

CIQ DEX> Administrative Settings> AlmaKnowledge