Dashboard – Experience

Estimated reading: 2 minutes

The Experience Panel provides a high-level view of user satisfaction.

Displaying quantitative charts about:

Good experience;
Average experience;
Frustrating experience.

Note: To understand how the experience calculation works, access the document

Experience Score

When clicking on the “Good Experience” graph, the classified devices will be displayed, this applies to the others (Average Experience and Frustrating Experience)

Filter, search and period

1 – Filter

“Continent, Country, State/Province” filters depend on the devices’ geolocation data
Departments are collected from CIQ ITAM settings
The working style is defined in the administrative settings “CIQ DEX> Administrative Settings> Emplooyes“
Groups are defined in administrative settings – Administrative Settings> Groups

2 – Search

Search by name or wildcard

3 – Set period

Start date
Set the start date of your analysis
Note: Only devices with data collected within the period will be displayed.

End date
Set the end date for your analysis.
Note: Only devices with data collected within the period will be displayed.

Experience – Score Over time

1 – Select the graphical view by: Day, month or year
2 – The column refers to the Score in the period, from 0 to 10
3 – Score date
4 – Score Type: Device, User Sentiment, Business Applications and Collaboration

Department Score

Sort department score view:
Best 3 Departments or Worst 3 Departments

Group Score

Sort group score view:
Best 5 Groups or Worst 5 Groups

See All Groups

Displays the score view of all groups when there are more than 5

Dashboard – Experience