AlmaIQ – Suggested Prompts

The examples below show questions that different roles within the company can ask AlmaIQ to solve everyday problems using the DEX and ITAM data available on the platform.

Examples of Natural Language Questions

One of the advantages of AlmaIQ is allowing users to ask questions in natural language, such as:

• “Why is my computer slow?”
• “Does my laptop need an upgrade?”
• “Is this software allowed by the company?”
• “Is my computer secure?”
• “Is my disk full?”

AlmaIQ interprets the question, queries the technical data for a specific device, and returns a diagnosis + explanation + recommended action.

Currently, AlmaIQ analyzes one device at a time and does not aggregate or consolidate data across multiple devices or the entire environment.

Simple questions focused on everyday issues related to computer usage, software, and access.

Computer Diagnostics

• “My computer is slow. Can you check what might be happening?”
• “What is the CPU, memory, and disk usage on my device?”
• “Is my disk almost full? How much free space do I still have?”
• “Does my computer have enough memory to run heavy applications?”

Device Information

• “What is the name of my computer and which operating system am I using?”
• “What version of Windows is installed on my device?”
• “Does my computer use an SSD or HDD?”
• “Is my computer still under warranty?”

Software

• “Is the software [software name] installed on my computer?”
• “Which version of [software] do I have installed?”
• “Is this software approved by the company?”
• “When was the last time I ran [software]?”

Support

• “Can you open a support ticket for someone to check my computer?”
• “My computer has a network error. Can you check what might be happening?”

Prompts focused on technical diagnostics, troubleshooting, and device investigation.

Device Diagnostics

• “Analyze the device [hostname] and report CPU, memory, and disk usage.”
• “Is there any disk health issue on the device [hostname]?”
• “Is the computer [hostname] running low on disk space?”

Problem Investigation

• “Has the device [hostname] had any recent hardware or software changes?”
• “Which software was recently installed on the computer [hostname]?”
• “Has the device [hostname] had any recent network or IP changes?”
• “Has the computer [hostname] changed users recently?”

Hardware Information

• “Show the full specifications of the device [hostname].”
• “What are the serial number and manufacturer of the device [hostname]?”
• “Which BIOS version is installed on the computer [hostname]?”
• “List the USB devices recently connected to [hostname].”

Software and Compliance

• “Which unauthorized software is installed on the device [hostname]?”
• “Which version of [software] is installed on the computer [hostname]?”
• “Which user recently executed the software [name] on this device?”

Network

• “What are the IP and MAC addresses of the device [hostname]?”
• “Is the device [hostname] using DHCP or a static IP?”

Actions

• “Open a ticket to investigate the device [hostname].”
• “Summarize possible causes for slowness on the computer [hostname].”

These prompts allow AlmaIQ to perform a complete analysis of a device and present possible causes of issues.

General Diagnostics

• “Perform a complete diagnosis of the device [hostname].”
• “Analyze the device [hostname] and identify possible causes of slowness.”
• “Is there any hardware or storage issue on the computer [hostname]?”

Performance Analysis

• “Does the device [hostname] have sufficient CPU and memory resources?”
• “Analyze whether the computer [hostname] is underpowered for its current usage.”
• “Is there any memory or disk bottleneck on the device [hostname]?”

Hardware Health

• “Check the disk health of the computer [hostname].”
• “Is there any indication of hardware failure on this device?”
• “Does this device have any critical component close to failure?”

These prompts help support teams understand what has changed on a device and investigate issues.

Recent Changes

• “What changes have recently occurred on the device [hostname]?”
• “Has any software been installed or removed recently on this device?”
• “Has there been any hardware or network change on the computer [hostname]?”

Software Issues

• “Was the software [name] recently installed on this device?”
• “Which user last executed the software [name]?”

Network Issues

• “Has the device [hostname] had any recent IP or gateway changes?”
• “What is the current network configuration of the computer [hostname]?”

User and Usage

• “Who is the current user of the device [hostname]?”
• “Which user uses this device most frequently?”

These prompts help identify issues that impact the user’s digital experience on a specific device.

Device Quality

• “Is the computer [hostname] suitable for the current usage profile?”
• “Does this device show characteristics of low performance?”

Experience Risk Identification

• “Does this device show risk of slowness?”
• “Is the memory or disk capacity close to the limit on this device?”

Prompts focused on security and compliance analysis of a specific device.

Unapproved Software

• “Which unauthorized software is installed on device [hostname]?”
• “List installed software on device [hostname] that does not have corporate approval.”

Licensing

• “Is the installed version of [software] on device [hostname] properly licensed?”

Prompts that help AlmaIQ act as a Service Desk assistant.

Note:
To enable ticket creation through AlmaIQ, it is necessary to configure an integration between AlmaIQ and the organization’s incident management or service desk tool (such as ServiceNow, Jira Service Management, Zendesk, or another ITSM platform). Without this integration, AlmaIQ can provide diagnostics and recommendations but will not be able to automatically create incidents.

Ticket Creation

• “Open a ticket to investigate the device [hostname].”
• “Create a support ticket to investigate slowness on this computer.”

When the integration is configured, AlmaIQ can send the relevant device information and diagnostic data to the incident management system, automatically generating a support ticket.

Technical Summary

• “Generate a technical summary of the device [hostname] for support analysis.”
• “Summarize the main issues detected on this device.”

These summaries can be used to enrich incident tickets with technical context, helping support teams accelerate troubleshooting.

Action Recommendations

• “What actions do you recommend to improve the performance of the device [hostname]?”
• “Is there any upgrade recommendation for this equipment?”

The scenarios below demonstrate how AlmaIQ can be used within Microsoft Teams to analyze a specific device using data from Collective IQ (DEX/ITAM).

Situation:
A user reports that their computer is slow.

Prompt to AlmaIQ
“My computer is very slow. Can you check what might be happening?”

Expected Response
AlmaIQ automatically analyzes:

• CPU
• RAM
• Disk space
• Storage type (SSD or HDD)
• Recently installed software

Demonstration Result

AlmaIQ explains the likely cause and suggests actions, such as:

• insufficient memory
• disk almost full
• hardware below corporate standard

Situation:
A computer recently started experiencing problems.

Prompt
“What changes have recently occurred on the device FIN-WS-014?”

Response
AlmaIQ checks the change history and shows:

• installed software
• removed software
• hardware changes
• network changes
• user changes

Situation:
The company needs to identify unapproved software.

Prompt
“Which unapproved software is installed on device FIN-WS-014?”

Response
AlmaIQ presents:

• software list
• approval status
• vendor
• installed version

Situation:
An analyst needs full information about a device.

Prompt
“Show all information for device FIN-WS-014.”

Response
AlmaIQ returns:

• manufacturer
• model
• serial number
• CPU
• memory
• storage
• operating system
• current user
• warranty status

Situation:
An analyst needs to quickly identify the network configuration of a device.

Prompt
“What is the network configuration of device FIN-WS-014?”

Response
AlmaIQ presents:

• IP address
• MAC address
• gateway
• DNS
• active network interface
• DHCP status

These scenarios demonstrate that AlmaIQ enables:

• immediate device problem diagnosis
• instant access to device asset information
• incident investigation
• software and security verification
• device-level troubleshooting

All of this directly within Microsoft Teams, using natural language, without the need to access multiple tools or technical dashboards.