What is CIQ ITAM

CIQ ITAM – Complete IT Asset Management

Overview

CIQ ITAM (IT Asset Management) is a comprehensive, centralized, and strategic platform for managing information technology assets. It provides full visibility, precise control, and intelligent automation for all devices, software, contracts, and licenses within an organization.

More than just an asset inventory, CIQ ITAM enables the management of the entire lifecycle of each IT resource, ensuring compliance, security, operational efficiency, and cost optimization. Additionally, CIQ ITAM serves as the essential foundation for CIQ DEX (Digital Employee Experience), leveraging its data to generate insights into employee digital experience and support strategic decisions with artificial intelligence.

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CIQ ITAM Structure and Features

1. Inventory

The Inventory module provides a complete view of all physical and virtual assets, forming the foundation for monitoring, auditing, and strategic analysis.

🔹 Hardware

• Processor (CPU): model, manufacturer, frequency, physical and logical cores, architecture, status, and average utilization.
• RAM Memory: total capacity, type, number of modules, current usage.
• Operating System: name, version, architecture, serial number/license, updates, and security patches.
• Network & Connectivity: IP, gateway, subnet mask, DNS, MAC Address, Ethernet/Wi-Fi/virtual interfaces.
• Storage: drives (HDD, SSD, NVMe), total capacity, available space, health (SMART).
• Motherboard & Peripherals: model, BIOS/UEFI, connected monitors, printers, and USB devices.
• Custom Data: additional fields adaptable to company policies.
• Other Data: device status, location, and hardware change history.

Benefit: Provides detailed information for planning, auditing, security, technical support, and forms the basis for CIQ DEX.

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🔹 Software

• Software Inventory: complete list of installed applications.
• Software Approval: control over allowed or prohibited software.
• Red Alert: identifies critical or high-risk programs.

Benefit: Ensures compliance, security, license control, and reduces operational risks.

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🔹 Network Devices (SNMP)

• Connected Devices: switches, routers, access points, and network servers.
• Network Interfaces: detailed SNMP port status.

Benefit: Enables proactive monitoring and rapid network issue resolution.

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2. Reports & Analytics

CIQ ITAM transforms data into strategic insights, enabling fact-based decision-making.

🔹 Report Types

• Hardware, Monitor, and Software Reports: complete view of inventory.
• Software Metering: usage frequency for license optimization.
• Consolidated Inventory: integrated view by unit, department, or resource.
• Changes & History: tracks modifications detected on devices.
• Downtime & Devices Without Agent: identifies communication failures.

Benefit: Provides detailed analysis, supports precise audits, anticipates failures, and aids strategic decisions.

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3. Asset Lifecycle

Tracks every stage of a device’s lifecycle, ensuring efficiency and compliance.

🔹 Features

• Substatus & Models: defines categories and statuses for devices.
• Contract Registration & Asset Linking: associates maintenance, warranty, and licensing contracts.
• Lifecycle Management: from acquisition to disposal.
• Status Reports: current state of each asset.
• Company & Contract Management: records suppliers, deadlines, and responsible parties.

Benefit: Maintains legal compliance, maximizes asset utilization, and facilitates strategic planning.

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4. Security & Geolocation

Advanced control of access and asset location.

🔹 Features

• Permission Management: granular control by user, department, or group.
• Geolocation: physical or logical tracking of assets.
• Perimeters & Exceptions: defines usage zones and logs deviations.
• Security Alerts: identifies critical or unauthorized software.

Benefit: Enhances protection, prevents misuse, and reinforces corporate governance.

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5. Remote Management

Enables remote installation, updating, and removal of software, reducing manual effort.

🔹 Features

• Software Distribution via LAN/WAN: delivery of packages.
• Remote Uninstallation: removal of obsolete or unauthorized applications.
• Corporate App Store: centralized repository for software deployment.
• Remote Access: Purchase licenses for remote connections to devices.

Benefit: Optimizes IT operations, keeps endpoints updated and standardized.

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6. Licensing

Detailed control of software, contracts, and license usage.

🔹 Features

• License Registration & Management: storage of keys and contracts.
• Microsoft 365 Integration: monitoring of Microsoft 365 licenses.
• SKU & Balance Management: control of product units and allocation.
• Custom Forms: adaptation to internal processes.

Benefit: Ensures compliance, reduces costs, and facilitates internal and external audits.

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7. Integrations & APIs

CIQ ITAM is extensible and connected with other corporate systems.

🔹 Features

• Public APIs: integration with external systems for automation.
• Azure AD Integration: secure authentication and identity management.
• Distribution API: integration with deployment tools.

Benefit: Expands automation, centralizes processes, and maintains corporate security.

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8. Foundation for CIQ DEX

CIQ ITAM provides structured, reliable data that CIQ DEX uses to:

• Measure employees’ digital experience.
• Monitor productivity and engagement in corporate applications.
• Anticipate failures, bottlenecks, and improvement opportunities.
• Generate strategic insights supported by AI and analytics.

Summary: ITAM ensures operational control, while DEX transforms this data into strategic intelligence and enhanced employee experience.

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Business Benefits:

• Complete control over physical and virtual assets.
• Operational agility with process automation.
• Smart decisions based on reports and performance metrics.
• Cost reduction in licensing, energy consumption, and maintenance.
• Greater security with permission management and critical software flagged under “red alert.”

In summary, CIQ ITAM is a strategic platform that transforms asset management into practical insights and automated actions, helping your organization become more efficient, secure, and future-ready.

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Conclusion

CIQ ITAM is a strategic, comprehensive, and detailed IT asset management platform that:

Serves as the essential foundation for CIQ DEX, turning data into intelligence and digital experience.
Centralizes hardware, software, contract, and license information.
Automates distribution and maintenance processes.
Monitors security, performance, and compliance.
Provides strategic reports and insights.

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Available for:

• Microsoft Windows – Workstations and Servers
• Linux – Workstations and Servers
• MacOS – Workstations
  (Technical document)

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Almaden Agents

Almaden agents are essential for ensuring that device data is accurately displayed within the CIQ ITAM portal. These agents are divided into two types:

• Desktop Agent – Designed for physical and virtual workstations. It collects device data every hour, ensuring up-to-date information on end-user environments.
• Server Agent – Designed for physical and virtual servers. It collects device data every minute, providing near real-time visibility into critical infrastructure.

You can explore the different topologies that define how this data is securely transmitted to Almaden servers.

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Data collected by agents

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Communication prerequisites

(Communication document LAD1)
(Communication document LAD2)

All technical documents