What is CIQ DEX
Collective IQ® DEX
Overview
Collective IQ® (CIQ) DEX is a Digital Employee Experience (DEX) management platform that leverages Artificial Intelligence to map, understand, and optimize employees’ digital experience across local, remote, or hybrid environments.
More than just providing device visibility, CIQ DEX measures the real user experience, identifies issues before they become critical, and recommends actions to improve performance, reduce costs, and increase productivity.
Highlights
🔹 Intelligent Helpdesk
- Reduced resolution time through predictive diagnostics.
- Dashboards, drill-down and over-time graphs, and device details for issue detection, trendign and root cause analisys.
- Issues To Focus On Today (ITFOT): real-time prioritization of critical issues.
- Direct impact on SLA reduction, backlog, and operational costs.
🔹 Proactive IT Operations
- Detection of degradation in hardware, network, or software.
- Identification of bottlenecks before they impact productivity.
- Recommendations to eliminate root causes.
- Reduced MTTR (Mean Time to Repair).
🔹 AlmaAI® Intelligent Modules
- AlmaAI® Generative AI Solutions: automated analysis, intelligent recommendations, and self-service.
- AlmaAnalysis™: intelligent reports with predictive insights.
- AlmaPredict™: failure detection and incident anticipation.
- AskAlma™: virtual assistant for instant questions and solutions.
- AlmaKnowledge™: corporate knowledge base integrated with generative AI models.
- AlmaConcierge™: personalized, proactive digital support.
🔸 Add-On: MS Teams integration for direct interaction with AlmaAI®.
🔹 User Experience Surveys
- Automatic creation and distribution of satisfaction surveys (User Surveys).
- Standardized auditing metrics.
- Digital Employee Experience Scores
🔹 Integrated Asset Managment
- Complete IT asset lifecycle management.
- Depreciation feature for accounting and governance analysis.
- Compatibility reports and migration support (e.g., Windows 11).
- Unified dashboard for strategic planning.
🔹 Application Support
- Windows, macOS, and Linux Support
- Multi-Language Support
- Multi-Factor Authentication (nada mas pq os outros não têm explicação)
- Single-SignOn Integration
- Collective IQ® API enterprise integration
Collective IQ® Editions
Impacts of Digital Experience
For Employees
- Loss of up to 80 hours per year due to IT failures.
- Equivalent to $1.2M in annual losses for companies with 1,000 employees.
- Negative experience impacts engagement, retention, and turnover.
For Service and IT Centers
- 70% of digital experience issues go unreported.
- Reactive, inefficient support increases costs.
- Critical tickets overload the Service Desk.
- Resources wasted troubleshooting hidden issues.
Business Benefits
Operational Efficiency
- Intelligent helpdesk with automation and prioritization.
- SLA, backlog, and cost reduction.
- Faster, more effective processes.
Engagement and Productivity
- Fast and reliable support.
- Fewer interruptions and higher employee satisfaction.
- Strengthened remote and hybrid work models.
- Increased talent retention and stronger corporate image.
Conclusion
Collective IQ® DEX is far more than an IT tool:
It is a strategic digital experience platform that combines AI, and predictive analytics to transform IT into an agent of innovation and competitive advantage.
In short, CIQ DEX repositions IT from a support function into a strategic pillar of organizational efficiency and competitiveness.
