Device Identification by Manufacturer

Use Case: Device Identification by Manufacturer

Title:
Mapping and Identification of All Devices from a Manufacturer with CIQ ITAM

Objective:
Allow the IT team or management to quickly identify all devices from a specific manufacturer, enabling maintenance planning, strategic replacement, compatibility audits, and asset management.

Primary Actor:

• IT / Helpdesk Team
• IT Management / CIO
• Inventory Managers

Preconditions:

• Target devices have the Agent installed and are registered on the platform.
• The hardware inventory is up-to-date with complete manufacturer, model, and serial information.
• Proper permissions for data consultation and report generation are configured.

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Detailed Use Scenario

1️⃣ Manufacturer Selection

• The user accesses the Hardware Inventory module in CIQ ITAM.
• Filters devices by the desired manufacturer name (e.g., Dell, HP, Lenovo).

2️⃣ Detailed Hardware Information Collection
For each device from the manufacturer, CIQ ITAM displays:

• Model and serial number.
• CPU, number of cores and threads, frequency.
• RAM and storage type (HDD, SSD), and motherboard.
• Operating system, version, and architecture.
• Network information: IP, DNS, gateway, MAC Address, active interfaces.
• Device geolocation within the company or physical unit.

3️⃣ Software Information Collection

• Inventory of all software installed on the manufacturer’s devices.
• Identification of software, versions, license status, and compliance alerts.
• Detection of software in red alert that may impact operations.

4️⃣ Analysis and Grouping

• CIQ ITAM allows grouping devices by:
  • Departments

5️⃣ Reports and Audits

• Generation of detailed reports containing:
  • Complete list of devices by manufacturer.
  • Hardware, software, and network details.
  • Change history.

6️⃣ Possible Strategic Actions

• Planning maintenance or replacement of devices.
• Mass hardware or software upgrades for future compatibility.
• Continuous overview of performance, licensing, and compliance.

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CIQ ITAM Features Utilized

• Complete hardware and software inventory.
• Advanced filters by manufacturer, model, and serial number.
• Detailed and consolidated reports by device or department.
• Device geolocation.
• Change history.
• Lifecycle management and strategic planning.

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Benefits

• Fast and accurate identification of all devices from a manufacturer.
• Strategic planning for equipment replacement or maintenance.
• Reduced risk of failures or software incompatibility.
• Full tracking for internal and external audits.
• Optimization of IT investments, prioritizing critical or end-of-life devices.