Finance Department

Use Case: Financial Performance and Efficiency Analysis with CIQ DEX

Title

Enhancing the Performance of Critical Financial Systems with AI Insights

Objective

Ensure that financial systems (ERP, accounting software, payment platforms) operate without interruptions, providing visibility into incidents, performance bottlenecks, and compliance risks. Leverage predictive intelligence to prevent failures and support strategic financial decision-making.

Primary Actors

• Financial Analyst: uses dashboards and reports to validate efficiency.
• Finance Manager: makes strategic decisions based on digital environment data.
• IT Team: responds to incidents in critical systems.

Pre-Conditions

• CIQ DEX integrated with core financial systems (ERP, accounting, treasury).
• Alerts configured for failures in payment processes, bank reconciliation, and month-end closing.
• Access profiles defined by compliance and auditing policies.

Detailed Use Scenario

1️⃣ Analysis

• CIQ DEX monitors the performance of critical financial applications.
• AlmaAnalysis™ identifies issues in applications related to the banking institution.
• Issues To Focus On Today (ITFOT) generates a prioritized list of critical financial incidents to be addressed daily.

2️⃣ Failure Prevention

• AlmaPredict™ analyzes historical patterns to predict failures in accounting close systems.

3️⃣ Support for Financial Decisions

• AskAlma™ allows managers to ask: “Which applications had the highest uptime this month?”
• The system returns insights with detailed reports.

4️⃣ Automation and Smart Support

• AlmaConcierge™ suggests performance improvements for ERP applications.
• AlmaKnowledge™ provides a knowledge base with documented solutions for recurring issues.

CIQ DEX Features Utilized

• Machine Learning for failure prediction.
• Intelligent incident analysis with AlmaAnalysis™.
• Interactive chat with AskAlma™.
• Contextualized knowledge base (AlmaKnowledge™).
• Financial availability and performance reports.

Benefits

• Increased reliability in critical payment and accounting processes.
• Reduction of failures and delays in month-end closing.
• Greater transparency for auditing and compliance.
• Predictive insights that prevent financial losses.
• Support for strategic decision-making by financial managers.