Agent – [W] (ASender) No such customer ID / Machine is not registered

Introduction

This error occurs when the address of our production environment is incorrectly configured for a production instance that your account does not belong to. Open the “Control Center” to check the error.
Desktop Agent: “C:\Program Files (x86)\Automatos\Desktop Agent\adacontrol.exe”
Server Agent: “C:\Program Files (x86)\Automatos\Automatos Server Agent\asacontrol.exe”

Explanation

Currently, we only have the production environments LAD1 and LAD2, which are automatically applied when downloading the agent using your account in SmartCenter.
Address: “lad1-receiver.almaden.app” for LAD1 production environments.
Address: “lad2-receiver.almaden.app” for LAD2 production environments.
Note: Do not change the address to anything else. Always keep the one displayed in SmartCenter after logging in.

Tests

o verify if the address is correct, check:
Desktop Agent: “C:\Program Files (x86)\Automatos\Desktop Agent\adacontrol.exe” Click on “Relay” > “Log file”
Server Agent: “C:\Program Files (x86)\Automatos\Automatos Server Agent\asacontrol.exe” Click on “Relay” > “Log file”

In the “Server” field, it will display the address it is trying to communicate with.

Fix

Desktop Agent: “C:\Program Files (x86)\Automatos\Desktop Agent\adacontrol.exe” Click on “Configuration > Relay > Protocols”
Server Agent: “C:\Program Files (x86)\Automatos\Automatos Server Agent\asacontrol.exe” Click on “Configuration > Relay > Protocols”
Correct the address in the “Name or IP” field.

By default, the communication is via SSL (Secure Socket Layer) and the port is 443.

If you still need assistance after following all the steps, collect the logs and open a support case at https://support.almaden.ai/ with evidence of the reported issue.