Remote Access

Introduction

In today’s fast-paced digital world, secure and efficient remote access is a necessity for IT professionals and organizations alike. Whether providing technical support to clients or managing isolated computers remotely, having a seamless and reliable remote connection solution is crucial.

CIQ ITAM Secure Remote Access offers a straightforward and powerful way to connect with remote devices, ensuring uninterrupted support and management capabilities. With intuitive tools and a user-friendly interface, you can establish secure connections with minimal effort, whether through a session code for ad-hoc remote support or by setting up permanent access for continuous management.

This guide will walk you through the essential steps to get started with CIQ ITAM Secure Remote Access. From setting up remote connection licenses to choosing the best connection method, you’ll find all the information needed to enhance your remote access experience.

By following this guide, you’ll be able to:

• Understand the two primary connection methods: remote support via session code and isolated access via password.
• Learn how to generate session codes and invite clients to join a remote support session.
• Set up and manage permanent access to remote computers securely.
• Utilize various connection options tailored to different support scenarios.
• Explore key remote desktop features that enhance support efficiency.

Basic Features – Remote Desktop

Once connected to a remote computer, all available features will appear in the top toolbar, providing a comprehensive set of tools to optimize your remote support sessions. Below are some of the essential features available:

• Screen Sharing: Toggle between sharing your own screen with a client during a remote session and viewing their remote desktop.
• File Manager: A dual-panel File Manager enables fast navigation and efficient management of files/folders on both local and remote computers.
• Audio/Video Call: Initiate a video call with your client for more personal and effective support.
• Multiple Monitors: Choose to display all remote monitors in a single window or split them into separate windows. Switch between monitors or drag-and-drop files across screens.
• View Options: Select different display modes for an optimal workspace experience.
• Whiteboard Tools: Use whiteboard tools to provide clearer instructions to clients.
• View System Info: Get a visual summary of essential system data or generate detailed reports.
• Black Screen (Privacy Mode): Temporarily black the screen with one click to hide sensitive information.
• Reboot & Reconnect: Restart a remote computer after software installation and resume the existing support session seamlessly.
• Configure Isolated Access Mid-Session: Install the remote access agent on a client’s computer during an active support session for efficient setup of standalone access.
• Session Recording: Record remote desktop sessions for training or security purposes.
• Color Depth: Optimize color settings by toggling between “Best Quality” and “Best Speed,” or use predefined presets.
• Additional Features:
  • Select Region: View only a specific portion of your client’s desktop.
  • Invite Operator: Collaborate with another technician to troubleshoot the remote computer together.
  • Session Notes: Add notes post-session to recall details later.
  • Switch Between Sessions: Easily multitask by toggling between multiple remote support sessions.
  • Keyboard Shortcuts: Access essential ISL Light keyboard shortcuts to improve efficiency.

By leveraging these features, you can maximize the potential of CIQ ITAM Secure Remote Access and deliver seamless, effective remote support. Let’s dive in and explore the best ways to connect!