Software Deployment

Use Case: Software Deployment

Title:
Corporate Software Deployment and Distribution with CIQ ITAM

Objective:
Enable the IT team to centrally and securely distribute, install, and update software across all company devices, ensuring compliance, operational efficiency, and reduction of manual errors.

Primary Actors:

• IT / Helpdesk Team
• System Administrators

Preconditions:

• Target devices have the Desktop Agent (Microsoft Windows) installed with software distribution modules and are connected to the platform.
• Software to be distributed has valid licenses.
• Permission profiles are defined for remote execution.

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Detailed Use Scenario

1️⃣ Distribution Preparation

• The IT technician selects the software to be deployed through the CIQ ITAM distribution interface.
• Configures installation parameters, including:
  • Software and installation options.
  • User account for domain authentication.
  • List of target devices or departments.

2️⃣ Hardware and Software Validation

• Before deployment, CIQ ITAM verifies that devices meet software requirements:
  • Hardware: CPU, RAM, disk space, peripherals, and compatibility with the new software.
  • Operating System: version, architecture, and applied updates.
  • Existing Software: to prevent conflicts or incompatible versions.

3️⃣ Deployment Execution

• The software is deployed remotely via LAN or WAN.
• During the process, the technician can view:
  • Installation status on each device.
  • Any execution errors.

4️⃣ Logging and Audit

• All distribution actions are automatically recorded:
  • Detailed logs of failures or installation attempts.

5️⃣ Planning and Reporting

• The IT team can generate detailed distribution reports, including:
  • Selected devices and execution/error status.
  • Installed software, versions, and compliance status.
• These reports can be used for internal and external audits.

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CIQ ITAM Features Utilized

• Remote software distribution via LAN and WAN.
• Detailed execution logs.
• Consolidated reports and historical data for audit purposes.
• License management and compliance validation during deployment.
• Permission and group control for secure installation.

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Benefits

• Reduces manual errors and rework during software installation.
• Enables fast and efficient updates of corporate devices.
• Ensures compliance with licenses and internal policies.
• Saves time and resources through centralized, remote distribution.
• Provides full tracking of software versions and device status.