Device Identification by Manufacturer
Use Case: Device Identification by Manufacturer
Title:
Mapping and Identification of All Devices from a Manufacturer with CIQ ITAM
Objective:
Allow the IT team or management to quickly identify all devices from a specific manufacturer, enabling maintenance planning, strategic replacement, compatibility audits, and asset management.
Primary Actor:
- IT / Helpdesk Team
- IT Management / CIO
- Inventory Managers
Preconditions:
- Target devices have the Agent installed and are registered on the platform.
- The hardware inventory is up-to-date with complete manufacturer, model, and serial information.
- Proper permissions for data consultation and report generation are configured.
Detailed Use Scenario
1️⃣ Manufacturer Selection
- The user accesses the Hardware Inventory module in CIQ ITAM.
- Filters devices by the desired manufacturer name (e.g., Dell, HP, Lenovo).
2️⃣ Detailed Hardware Information Collection
For each device from the manufacturer, CIQ ITAM displays:
- Model and serial number.
- CPU, number of cores and threads, frequency.
- RAM and storage type (HDD, SSD), and motherboard.
- Operating system, version, and architecture.
- Network information: IP, DNS, gateway, MAC Address, active interfaces.
- Device geolocation within the company or physical unit.
3️⃣ Software Information Collection
- Inventory of all software installed on the manufacturer’s devices.
- Identification of software, versions, license status, and compliance alerts.
- Detection of software in red alert that may impact operations.
4️⃣ Analysis and Grouping
- CIQ ITAM allows grouping devices by:
- Departments
5️⃣ Reports and Audits
- Generation of detailed reports containing:
- Complete list of devices by manufacturer.
- Hardware, software, and network details.
- Change history.
6️⃣ Possible Strategic Actions
- Planning maintenance or replacement of devices.
- Mass hardware or software upgrades for future compatibility.
- Continuous overview of performance, licensing, and compliance.
CIQ ITAM Features Utilized
- Complete hardware and software inventory.
- Advanced filters by manufacturer, model, and serial number.
- Detailed and consolidated reports by device or department.
- Device geolocation.
- Change history.
- Lifecycle management and strategic planning.
Benefits
- Fast and accurate identification of all devices from a manufacturer.
- Strategic planning for equipment replacement or maintenance.
- Reduced risk of failures or software incompatibility.
- Full tracking for internal and external audits.
- Optimization of IT investments, prioritizing critical or end-of-life devices.