Asset Lifecycle

Use Case: Asset Lifecycle

Title:
Comprehensive Asset Lifecycle Monitoring with CIQ ITAM

Objective:
Allow the IT team and management to track all devices from acquisition to disposal, ensuring efficient management, compliance, strategic planning, and cost reduction.

Main Actor:

• IT / Helpdesk Team
• IT Management / CIO
• Inventory and Contract Managers

Preconditions:

• With or without Agent installed.
• Hardware and software inventory updated.
• Acquisition contracts and devices linked to the contracts.
• Proper permissions for Inventory and Lifecycle access.

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Detailed Use Scenario

1️⃣ Acquisition Registration

• The IT team registers the new device in CIQ ITAM:
  • Device name, manufacturer, model, and serial number.
  • Detailed hardware: CPU, RAM, storage, motherboard, and peripherals.
  • Operating system, IP, DNS, gateway, and MAC Address.
  • Device linked to the department.

2️⃣ Tracking

• CIQ ITAM continuously collects data on each device:
  • Hardware performance: CPU, RAM, disk, network.
  • Software status: updates, critical alerts, license compliance.
  • Uptime and change history.
  • Geolocation to track movements and usage boundaries.

3️⃣ Replacement or Upgrade Planning

• CIQ ITAM generates lifecycle reports:
  • Devices approaching end-of-life.
  • Identification of critical equipment for upgrade or replacement.
  • Supports strategic planning for purchases and resource allocation.

4️⃣ Device Disposal or Reuse

• When a device reaches end-of-life:
  • Secure removal and disposal or internal reuse.
  • Safe removal of software and sensitive data.
  • Manual update of the record to reflect disposal status.

5️⃣ Reports and Auditing

• Detailed reports by device, department, type, model, or manufacturer.
• Overview of acquisitions, upgrades, maintenance, and disposal.
• Evidence for internal or external audits.
• Strategic planning based on reliable lifecycle data.

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CIQ ITAM Features Utilized

• Complete hardware and software inventory.
• Contract management in the lifecycle.
• Strategic planning for replacement and upgrades.
• Permission control for users and groups.

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Benefits

• Complete lifecycle management of all corporate assets.
• Cost reduction and waste minimization through strategic replacement planning.
• Increased operational efficiency with continuous monitoring and proactive alerts.
• Compliance with maintenance contracts.
• Reliable foundation for strategic decisions and IT audits.
• Data security and proper disposal of obsolete equipment.