Use Case: Proactive Monitoring and Management of Medical Devices and Critical Workstations

Title
Proactive Monitoring and Management of Medical Devices and Critical Workstations with CIQ DEX

Objective
Ensure continuous availability, optimized performance, and compliance of medical devices and critical workstations in a hospital environment by leveraging CIQ DEX for failure prevention, rapid incident response, and enhanced end-user experience (doctors, nurses, and IT technicians).

Primary Actors

• Hospital IT Team
• IT Support and Administration Technicians
• Healthcare Operations Managers

Required Pre-Conditions

• All devices (computers, laptops, tablets, medical terminals, servers) registered in CIQ ITAM.
• Complete inventory of hardware, software, and licenses available.
• Network configurations (IP, DNS, gateways) integrated into CIQ DEX.
• User profiles and access permissions configured.
• Remote and local devices with CIQ DEX Agent installed.

Detailed Use Scenario

1️⃣ Hardware Information Collection

• CIQ DEX captures CPU, RAM, disks, motherboard, and connected medical peripherals.
• Monitors operational status and hardware failure alerts.
• Generates reports of critical devices requiring preventive attention.

2️⃣ Software Information Collection

• Lists critical medical applications, Electronic Medical Records (EMR), and administrative software.
• Identifies versions, update alerts, and expired licenses.
• Automates compliance alerts for essential software.

3️⃣ Network Information

• Collects IP, DNS, gateway, MAC address, and active interfaces.
• Detects connectivity issues in remote or on-site devices.
• Identifies bottlenecks and security risks.

4️⃣ Operating System and Updates

• Monitors status of Windows, macOS, and Linux systems.
• Checks applied and pending critical updates.
• Provides patching recommendations via CIQ DEX.

5️⃣ Geolocation and Usage Perimeters

• Tracks devices within the hospital or authorized remote areas.
• Monitors movement of portable equipment, ensuring physical and logical security.

6️⃣ Change and Event History

• Records software changes, updates, and network alerts.
• Provides an audit trail for hospital compliance.
• Identifies patterns of recurring failures and incidents.

7️⃣ Possible Remote Actions

• Remote restart or shutdown of critical devices.
• Centralized application of software patches and updates.
• Automated correction of network settings or software permissions.
• Sending alerts and notifications to IT teams and managers.

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Features Utilized

• AlmaAnalysis™: predictive analysis of hardware and software performance.
• AlmaPredict™: anticipates failures and degradation of critical devices.
• AlmaAI®: recommends automated corrective actions and incident prioritization.
• AlmaKnowledge™: corporate knowledge base for fast, consistent responses.
• AskAlma™: virtual support for technicians and end-users.
• Digital Employee Experience Scores: evaluates the impact of failures on user experience.
• User Surveys: collects feedback from doctors and nurses on device performance.
• MS Teams Monitoring & Integration: alerts communication and command execution via Teams.
• CIQ ITAM: complete inventory and lifecycle management of assets.

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Strategic and Operational Benefits

• Reduced downtime of medical devices and critical workstations.
• Increased productivity of healthcare and IT teams.
• Improved end-user experience with fewer frustrations and interruptions.
• Data-driven decision-making for upgrades, replacements, and preventive maintenance.
• Compliance and hospital audit adherence with detailed event history.
• Enhanced Service Desk efficiency: intelligent prioritization and automated actions.
• Full visibility of performance and risks in both on-site and remote environments.