Human Resources (HR)

Use Case: Employee Digital Experience Visibility with CIQ DEX

Title:

Enhancing Employee Experience and HR System Efficiency with Digital Intelligence

Objective:

Support the HR department in monitoring employee experience with corporate tools (payroll, talent management, e-learning), preventing failures that may impact hiring, payroll, and training processes.

Main Actors:

• HR Team: responsible for people management processes.
• HR Manager: monitors employee experience metrics.
• Employees: end users of HR systems.

Preconditions:

• Active User Surveys to measure digital satisfaction.

Detailed Use Scenario

1️⃣ Digital Experience Evaluation

• CIQ DEX generates Digital Employee Experience Scores to measure employee experience in payroll and benefits systems.
• User Surveys collect employee feedback on failures or difficulties.

2️⃣ Smart Problem Analysis

• HR is presented with digital incidents that directly affect employee productivity.

3️⃣ Preventive Actions

• AlmaPredict™ forecasts bottlenecks during payroll closing cycles (processing peaks).

4️⃣ Support and Automation

• AlmaConcierge™ suggests measures to improve HR application performance.

CIQ DEX Features Used

• Employee digital experience metrics.
• Integrated feedback surveys (User Surveys).
• Predictive intelligence (AlmaPredict™).
• Detailed insights with AlmaAnalysis™.
• Smart support with AskAlma™ and AlmaConcierge™.

Benefits

• More satisfied and productive employees.
• Reduction of critical failures in payroll and benefits.
• Prevention of bottlenecks in online training.
• Better visibility into the workforce’s digital experience.
• Support for people management with intelligent data.