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Human Resources (HR)

Estimated reading: 2 minutes

Use Case: Employee Digital Experience Visibility with CIQ DEX

Title:

Enhancing Employee Experience and HR System Efficiency with Digital Intelligence

Objective:

Support the HR department in monitoring employee experience with corporate tools (payroll, talent management, e-learning), preventing failures that may impact hiring, payroll, and training processes.

Main Actors:

  • HR Team: responsible for people management processes.
  • HR Manager: monitors employee experience metrics.
  • Employees: end users of HR systems.

Preconditions:

  • Active User Surveys to measure digital satisfaction.

Detailed Use Scenario

1️⃣ Digital Experience Evaluation

  • CIQ DEX generates Digital Employee Experience Scores to measure employee experience in payroll and benefits systems.
  • User Surveys collect employee feedback on failures or difficulties.

2️⃣ Smart Problem Analysis

  • HR is presented with digital incidents that directly affect employee productivity.

3️⃣ Preventive Actions

  • AlmaPredict™ forecasts bottlenecks during payroll closing cycles (processing peaks).

4️⃣ Support and Automation

  • AlmaConcierge™ suggests measures to improve HR application performance.

CIQ DEX Features Used

  • Employee digital experience metrics.
  • Integrated feedback surveys (User Surveys).
  • Predictive intelligence (AlmaPredict™).
  • Detailed insights with AlmaAnalysis™.
  • Smart support with AskAlma™ and AlmaConcierge™.

Benefits

  • More satisfied and productive employees.
  • Reduction of critical failures in payroll and benefits.
  • Prevention of bottlenecks in online training.
  • Better visibility into the workforce’s digital experience.
  • Support for people management with intelligent data.
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