Basic Features – System Info
The System Info feature allows you to obtain detailed information about the remote computer being supported. With this tool, you can quickly view basic system data, access logs for troubleshooting, and generate detailed reports on hardware and software. Additionally, it provides shortcuts to essential operating system settings, making remote management more efficient.
Below, you will find a step-by-step guide on how to use this feature effectively.
System Info
Step 1
Click the “Remote System Information” button to quickly view system details of the computer you are supporting.
Step 2
The System Information window displays basic details about the remote computer.
- Click “Detailed Report” to request additional system information.
- Click “Remote Log” to open log of the remote computer (useful for troubleshooting).
Step 3
The “Detailed Report” provides extensive information on the hardware and software resources of the remote computer.
Note: Generating the Detailed Report may take some time. Depending on system resources, it could take several minutes.
Step 4
The System Information screen includes shortcut links to access specific system settings for Windows and macOS:
- Task Manager (Windows) / Activity Monitor (macOS)
- Disk Management (Windows) / Disk Utility (macOS)
- Display Settings (Windows) / Display (macOS)
- Power Options (Windows)
- Device Manager (Windows) / System Information (macOS)
- Network Connections (Windows) / Network (macOS)
Additional system applications can be accessed through the Quick Launch menu.
Important Note
The Quick Launch feature for remote support depends on the remote computer’s operating system and software:
- Supported when the remote computer is running Automatos Remote Control Server “Installed” on Windows.
- Supported when running Automatos Remote Control Server “Installed” on macOS or Linux.
