Basic Features – Remote Desktop
Explore a comprehensive list of features that will guide you and help you maximize ISL Online’s potential. Before diving in, we recommend a quick overview.
Overview
Once connected to a remote computer, all available features will appear in the top toolbar.
Screen Sharing
Toggle between sharing your own screen with a client during a remote session and viewing their remote desktop.
File Manager
A dual-panel File Manager enables fast navigation and efficient management of files/folders on both local and remote computers.
Audio/Video Call
Initiate a video call with your client for more personal and effective support.
Multiple Monitors
When controlling a remote PC, choose to display all remote monitors in a single window or split them into separate windows. Switch between monitors or drag-and-drop files across screens.
View Options
Select different display modes for an optimal workspace experience.
Read Manual
Whiteboard Tools
Use whiteboard tools to provide clearer instructions to clients.
Read Manual
View System Info
Get a visual summary of essential system data or generate detailed reports.
Read Manual
Black Screen (Privacy Mode)
Temporarily black the screen with one click to hide sensitive information.
Read Manual
Reboot & Reconnect
Restart a remote computer after software installation and resume the existing support session seamlessly.
Read Manual
Configure Isolated Access Mid-Session
Install the remote access agent on a client’s computer during an active support session for efficient setup of standalone access.
Read Manual
Session Recording
Record remote desktop sessions for training or security purposes.
Read Manual
Color Depth
Optimize color settings. Quickly toggle between “Best Quality” and “Best Speed,” or use predefined presets.
Read Manual
Additional Features
Select Region
View only a specific portion of your client’s desktop.
Read Manual
Invite Operator
Collaborate with another technician to troubleshoot the remote computer together.
Read Manual
Session Notes
Add notes post-session to recall details later.
Read Manual
Switch Between Sessions
Easily multitask by toggling between multiple remote support sessions.
Read Manual
Keyboard Shortcuts
A must-know list of ISL Light keyboard shortcuts.
General Shortcuts
